Returns & Cancellations
Quality Issues
If your order arrives with a genuine quality issue, please contact us within 24 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
Cancellations
Orders may be cancelled and fully refunded up to 48 hours after placing. Cancellations between 48 hours and 24 hours before the event date will receive a 50% refund. No refunds for cancellations within 24 hours of the event.
Custom Orders
Custom orders require a 50% non-refundable deposit upon confirmation of the quote. The remaining 50% is due 48 hours before the event date.
